Shipping Policy

01. Shipping at a Glance

Lyricway uses a straightforward shipping structure for eligible orders in the United States and Canada. Our standard shipping schedule is outlined below. Available destinations, shipping charges, and delivery estimates are subject to the options displayed at checkout.

02. Shipping Cost

Standard shipping is $6.99 for eligible orders. Lyricway also offers free standard shipping on orders over $200. These shipping terms apply to eligible orders delivered to the United States and Canada, subject to the available shipping options shown at checkout.

The applicable shipping charge and any available free-shipping offer will be reflected in the checkout order summary. Please review the displayed amount and your order total before completing your purchase.

Product prices and shipping charges may be displayed in the currency supported by your selected market and checkout. Please confirm the currency and final total shown before paying.

03. Order Processing & Handling Time

Our standard handling time is 1 business day. Handling includes reviewing order information, preparing the merchandise, packaging the order, and arranging its handover to the applicable delivery carrier.

Orders are normally processed Monday through Friday. The standard order cut-off time is 5:00 PM EST on business days. Orders received after the cut-off time, or on a non-processing day, may begin processing on the next applicable business day.

Handling time and transit time are separate stages. The estimated 2–6 business day transit period begins after the order has been processed and handed to the carrier.

04. Delivery Timeline

The standard estimated delivery timeline combines order handling and carrier transit. The following stages explain how an order moves through the fulfillment process.

05. Shipping Carriers

Lyricway may use USPS, UPS, or FedEx for eligible shipments. The carrier selected for an individual order depends on the destination, service availability, package requirements, and fulfillment arrangements.

Carrier availability may differ between delivery locations in the United States and Canada. The shipping service available for your address will be determined by the options supported for that destination.

A specific carrier is not guaranteed unless a particular service is expressly offered and confirmed at checkout. After dispatch, carrier tracking and delivery estimates are managed through the applicable carrier's network.

06. Tracking Your Order

When tracking information is available, customers can use the shipment details provided for their order to follow its progress. Tracking may not appear immediately after dispatch because the carrier may need time to register and scan the package.

Tracking events may include shipment acceptance, movement between facilities, delivery estimates, delivery attempts, and final delivery confirmation.

Tracking information has not updated

Tracking information may remain unchanged while a package travels between carrier facilities. A temporary lack of updates does not necessarily mean that a shipment has stopped moving.

If your tracking information has not changed for an extended period or indicates an unresolved delivery issue, contact Lyricway support with your order number and tracking details.

07. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout. Before placing an order, please verify the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal or ZIP code, and country.

Incomplete, incorrect, or outdated address information may cause delays, unsuccessful delivery attempts, additional carrier handling, or a return-to-sender situation.

If you notice an address error after placing your order, contact Lyricway as soon as possible using the contact information provided on our Contact page. Because orders may enter processing promptly, an address change cannot be guaranteed after submission.

08. Delayed Deliveries

Although orders are prepared according to our standard processing schedule, delivery delays can occur. Possible causes include severe weather, transportation disruptions, high carrier volume, holidays, address-related issues, regional service interruptions, customs procedures where applicable, or other events affecting transportation.

If your order is delayed, first review the latest carrier tracking information. The estimated delivery date provided by a carrier may change as the shipment moves through its network.

If you believe your shipment is significantly delayed or the tracking information indicates an unresolved issue, contact our support team with your order number and tracking details so we can review the available information.

09. Lost, Missing, or Misdelivered Packages

If tracking confirms delivery but you cannot locate your package, please check the usual delivery area, mailbox, front entrance, reception area, and other locations where the carrier may have placed it. You may also check with household members or building management where applicable.

You can contact the carrier using the tracking information associated with your shipment to request additional delivery details where available.

If the package remains missing, contact Lyricway support with your order information. We will review the available order and tracking details to determine the appropriate next steps.

10. Damaged Packages

If your package arrives with visible external damage, please inspect the contents carefully. If the merchandise is damaged, contact Lyricway support as soon as reasonably possible.

To help us review the issue, you may be asked to provide your order number, photographs of the affected merchandise, photographs of the packaging, and a description of the condition in which the package arrived.

Please retain the original packaging and shipping materials while the issue is being reviewed, as these materials may help with the order or carrier investigation.

11. Multiple Items in One Order

Orders containing multiple products may be prepared and shipped together when fulfillment conditions allow. In some circumstances, items may be shipped separately depending on product availability, package requirements, or fulfillment arrangements.

If an order is divided into multiple shipments, separate tracking details may be provided for each package when available. Please review all tracking information associated with your order before reporting an item as missing.

12. Order Changes & Cancellations

Lyricway aims to process orders promptly. If you need to request an order change or cancellation, contact our support team as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests received before an order enters fulfillment. Once an order has been processed, packed, or handed to a carrier, changes or cancellations may no longer be possible.

Sending a request does not automatically mean that an order change or cancellation has been completed. Please wait for confirmation from Lyricway before relying on a requested change.

13. Product Categories Covered

This Shipping Policy applies to eligible products purchased through the Lyricway online store, including the following main product categories:

• Bags
• Bottoms
• Shoes
• Tops

The shipping charges, handling schedule, and transit estimates described in this policy apply to these categories unless a product page or checkout page expressly provides different information for a particular item or order.

14. Business Days & Delivery Estimates

Business days generally refer to Monday through Friday. Saturdays, Sundays, and applicable holidays are not counted as standard processing days unless otherwise specified.

The estimated 2–6 business day transit period represents the anticipated carrier transportation time after processing and dispatch. It does not necessarily include weekends, holidays, or unexpected carrier interruptions.

Customers in the United States and Canada should use the delivery estimate shown for their order and destination at checkout where available.

15. Shipping Information at Checkout

Before completing your purchase, review the shipping information displayed at checkout. Check the selected products, delivery address, shipping charge, currency, and total order amount carefully.

Available shipping services and charges are determined by the destination and the options supported at checkout. Completing your purchase confirms that you have submitted the delivery information shown in your order.

If you discover an error immediately after placing an order, contact our support team as soon as possible so we can determine whether the order can still be updated.

16. Carrier Delivery Considerations

USPS, UPS, and FedEx operate their own delivery networks and may use different routing, scanning, and delivery procedures. Tracking events and delivery updates may therefore vary between shipments.

Carrier delivery estimates may be adjusted as a shipment moves through the carrier's network. Estimated dates should be treated as guidance rather than guaranteed arrival dates.

Customers should follow any delivery instructions provided through the applicable carrier's tracking system and make arrangements to receive packages where necessary.

17. Shipping Support

Our support team can assist with shipping questions, order status, tracking information, delivery concerns, and other order-related matters for eligible orders in the United States and Canada.

18. Frequently Asked Shipping Questions