Return & Refund Policy
Last updated: October 2026
At Lyricway, we want you to feel confident when shopping for bags, bottoms, shoes, and tops through our online store. This Return & Refund Policy explains the return period, eligibility requirements, return process, and refund timing for eligible orders delivered to customers in the United States and Canada.
01. Return & Refund at a Glance
Lyricway follows the same return and refund policy for eligible orders delivered within the United States and Canada. Please review the requirements below before requesting a return.
02. Return Eligibility
To be considered for a return, merchandise should remain in its original condition and be suitable for resale. Please include the original product packaging, tags, accessories, and other components when applicable.
Products should not show excessive use, washing, alteration, or damage that occurred after delivery. The item's condition and the information provided with the request may affect return approval.
Customers in the United States and Canada should contact Lyricway support before sending merchandise back. Our team will help identify the order and provide the applicable return instructions.
- The return request must fall within the 60-day return period.
- The item should be in its original condition.
- Items should be unworn, unused, and suitable for return.
- Original tags and packaging should be included when applicable.
- The returned product must correspond to the original order.
- Customers should follow the return instructions provided by Lyricway.
03. Items That May Not Qualify
An item may not qualify for a return if it has been substantially used, altered, or damaged through customer use, or if the return request falls outside the applicable 60-day period.
Products missing essential components, tags, or packaging may require additional review before a return can be approved.
If you are unsure whether an item qualifies, contact Lyricway before shipping it back. Our support team can review the circumstances associated with your order.
04. How to Request a Return
To begin a return, contact Lyricway customer support at support@lyricway.com. Include your order details and a brief explanation of why you would like to return the item.
Contact Us
Send your return request by email and include the information needed to identify your order.
Receive Instructions
Our team will review your request and provide return instructions if the item is eligible.
Send the Item
Package the eligible merchandise securely and follow the instructions supplied by our support team.
05. Return Request Information
When contacting us about a return, please provide the following information whenever possible:
- Your order number.
- The name used when placing the order.
- The email address associated with the order.
- The name or description of the item you wish to return.
- The reason for the return.
- Photographs or additional details if the item arrived damaged or defective.
Complete information helps us identify your purchase, review your request, and determine the appropriate next step.
06. Return Shipping
Lyricway does not charge a return processing fee or restocking fee for eligible returns. Customers must contact our support team before sending merchandise back so that the return can be identified and handled appropriately.
Return shipping arrangements may depend on the reason for the return and the circumstances of the order. Our support team will explain the applicable instructions when reviewing your request. The same return policy applies to eligible orders delivered in the United States and Canada.
| Return Detail | Lyricway Policy |
|---|---|
| Return Window | Within 60 days of the applicable delivery date |
| Restocking Fee | No fee for eligible returns |
| Return Processing Fee | No fee for eligible returns |
| Return Authorization | Contact support before sending the item |
| Countries Covered | United States and Canada |
07. Packaging Your Return
Please package returned merchandise carefully to reduce the risk of damage during transportation. Whenever possible, use suitable protective packaging and include the original product packaging, tags, accessories, and components associated with the item.
Protect the product from moisture, crushing, tearing, and other avoidable shipping damage. Keep your shipping receipt and tracking information until the return has been received and processed.
08. Return Review
After a returned package is received, the merchandise may be reviewed to confirm that it meets the return requirements. This review may include checking the product's condition, the order information, and whether the returned merchandise is complete.
Shipping an item back does not by itself complete the return process. Lyricway must receive and review the returned merchandise before an applicable refund can be finalized.
If additional information is needed, our support team may contact you using the contact details associated with your order.
09. Refunds
Once an eligible return has been received and approved, Lyricway will process the applicable refund within 12 days. The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
Refunds are generally issued to the original payment method used for the purchase. This process applies to eligible orders delivered in both the United States and Canada.
| Refund Stage | Expected Timing |
|---|---|
| Return Delivered | The returned merchandise is received by Lyricway. |
| Return Review | The item is checked for eligibility and condition. |
| Refund Processing | Within 12 days after the return is received and approved. |
| Payment Provider Posting | Additional time may be required, depending on the payment provider or financial institution. |
10. Refund Amount
For an approved return, the eligible refund amount will be determined based on the order and the items approved for return. Lyricway does not apply a restocking fee or return processing fee to eligible returns.
Please review the refund confirmation or other communication from Lyricway for details about the amount being refunded.
If an order contains multiple products and only some are returned, the refund will apply to the eligible returned merchandise rather than automatically covering the entire original order.
11. Damaged or Defective Items
If an item arrives damaged, defective, or materially different from what you ordered, contact Lyricway as soon as possible. Please do not send the product back before receiving instructions from our support team.
We may request photographs showing the product, packaging, shipping label, or specific issue to help us review the matter. Please retain the original packaging until the review is complete.
After reviewing the information, Lyricway will provide return instructions or discuss an appropriate next step based on the circumstances.
12. Incorrect or Missing Items
If you receive an item that differs from the product ordered, or if an item appears to be missing from your shipment, contact our support team with your order number and a description of the issue.
For orders containing multiple products, please check the package and its contents before reporting an item as missing. If you believe part of your order has not arrived, include the relevant details in your message.
We will review the order information and available shipping details to determine the appropriate next step.
13. Exchanges
If you would like a different size, color, style, or product, contact Lyricway support before returning the original item. Exchange availability may depend on current inventory and the product involved.
If a direct exchange is unavailable, our support team can explain the applicable return and refund process so that you can place a new order when appropriate.
14. Return Deadline
Return requests must be submitted within the applicable 60-day return period, measured from the applicable delivery date. We recommend contacting us early to allow time for your request to be reviewed and return instructions to be provided.
Items returned outside the applicable return window may not qualify for a refund. If an unusual circumstance has affected your ability to complete a return within the stated period, contact our support team with your order information for review.
15. Return Status
Please retain your return tracking information until the return has been confirmed as received and processed. Carrier tracking details can help when checking the status of a returned package.
If tracking shows that your return was delivered but you have not received a refund confirmation within the applicable processing period, contact support@lyricway.com and include your return tracking details and original order number.
16. Product Categories Covered
This Return & Refund Policy applies to eligible products purchased from Lyricway, including:
- Bags
- Bottoms
- Shoes
- Tops
Product-specific conditions may apply where they are clearly stated on the applicable product page or during checkout. The policy covers eligible orders delivered within the United States and Canada.
17. Customer Responsibilities
Customers are responsible for reviewing the return requirements before sending merchandise back. This includes confirming that the item is within the 60-day return period, keeping the product in appropriate condition, providing accurate order information, and following the return instructions supplied by Lyricway.
Customers should package returned merchandise securely and retain relevant shipping documentation until the return has been completed.
18. Frequently Asked Questions
Does this policy apply to orders in Canada?
Yes. This Return & Refund Policy applies to eligible orders delivered in both the United States and Canada.
How long do I have to return an item?
Eligible items may be returned within 60 days of the applicable delivery date, subject to the requirements in this policy.
Does Lyricway charge a return fee?
Lyricway does not charge a return processing fee or restocking fee for eligible returns.
How long does a refund take?
Approved refunds are processed within 12 days after the returned item has been received and approved. Additional time may be required for the payment provider or financial institution to post the refund.
Where will my refund be sent?
Refunds are generally issued to the original payment method used for the purchase.
Can I return an item without contacting Lyricway first?
Please contact our support team before sending a return so we can provide the appropriate instructions and identify your order.
What if my item arrives damaged?
Contact Lyricway support as soon as possible. Include your order details and provide photographs of the product and packaging if requested.
Can I exchange an item?
Contact support before returning the item. Exchange availability depends on product availability and the circumstances of your request.
What happens if my return falls outside the 60-day period?
Returns outside the applicable 60-day period may not qualify. Contact support if an unusual circumstance has affected your return timing.
19. Contact Lyricway
If you have questions about return eligibility, return instructions, damaged merchandise, refunds, or the status of a return, please contact our customer support team.
Return Support
Store: Lyricway
Email: support@lyricway.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
20. Our Approach to Returns
Lyricway aims to make the return and refund process clear and straightforward for customers in the United States and Canada. Eligible customers have 60 days to request a return, and approved refunds are processed within 12 days after the returned merchandise has been received and approved.
We do not charge return processing or restocking fees for eligible returns. Providing complete order information and following the return instructions helps us review requests efficiently.
For assistance with a return or refund, contact support@lyricway.com during our customer support hours.