Cancel/Change Order

1. Order Cancellation Overview

Orders placed through Lyricway are normally submitted for processing shortly after checkout. You may request cancellation as soon as possible after placing an order. We will review the order status and determine whether cancellation is still possible.

If the order has not yet entered fulfillment, we will generally make reasonable efforts to cancel it when requested. Once an order has been processed, packed, or handed over to a shipping carrier, cancellation may no longer be available.

2. When Can I Cancel My Order?

The best time to request a cancellation is immediately after completing your purchase. Contact Lyricway as soon as you realize that you no longer want the order or need to change the purchase.

Our standard order handling time is approximately 1 business day. Because fulfillment can begin during this period, we recommend submitting a cancellation request before the order is processed.

Order Status	Cancellation Information
Order Recently Placed	Contact us immediately. We will review whether the order can still be stopped before processing.
Order Processing	Cancellation may still be possible depending on the fulfillment stage, but it cannot be guaranteed.
Order Packed	Cancellation may no longer be available because the order may already be prepared for carrier collection.
Order Shipped	The order cannot normally be canceled after shipment. If eligible, you may use our return process after delivery.

3. How to Request a Cancellation

To request a cancellation, contact Lyricway customer support using the email address below. Please provide enough information for us to locate your order quickly.

1. Contact us as soon as possible after placing your order.
2. Provide your order number.
3. Provide the name used when placing the order.
4. Clearly state that you want to cancel the order.
5. Wait for our confirmation regarding whether cancellation is possible.

A cancellation request should not be considered completed until Lyricway confirms that the order has been successfully canceled.

4. Changing an Order

If you entered incorrect information or want to modify part of your purchase, contact us immediately. Depending on the status of your order, we may be able to assist with certain changes before fulfillment begins.

Possible requests may include correcting certain customer information, changing an item, adjusting a size or color, or correcting shipping information. However, changes are subject to product availability and the current processing status of the order.

Order Information Changes

If you notice an incorrect shipping detail, please contact us immediately. This is particularly important if you entered a Canadian or United States delivery address incorrectly. Once the order has been transferred to a carrier, we may not be able to change the delivery information directly.

Product Changes

Requests to add, remove, replace, or modify products may require the original order to be canceled and a new order to be placed. This depends on whether the original order has already entered fulfillment.

Size or Color Changes

Size and color changes are subject to availability. If the requested replacement option is unavailable, we may not be able to make the requested change.

5. Changes Are Not Guaranteed After Processing

Lyricway aims to process orders efficiently so that purchases can be shipped without unnecessary delays. For this reason, there may be a limited period in which order changes can be made.

Once an order has been packed, shipped, or otherwise transferred into fulfillment, we may be unable to modify the order. In these circumstances, you may need to receive the shipment and use the applicable return process.

6. Cancellation After Shipment

Once an order has been shipped, it generally cannot be canceled through our order processing system. If you no longer want the merchandise, you may review our Return & Refund Policy to determine whether the order qualifies for a return.

Eligible returns may generally be requested within 60 days of receiving the order and must meet the applicable return requirements. Customers in the United States and Canada should follow the return instructions provided in our Return & Refund Policy.

7. Refunds for Approved Cancellations

If Lyricway confirms that an order has been successfully canceled, any applicable refund will be processed through the original payment method, subject to the payment provider's processing time.

Our stated refund processing period is up to 12 days after the cancellation has been approved and the refund becomes applicable. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Refund Item	Policy
Cancellation Refund	Issued when the cancellation is successfully approved and a refund is applicable.
Refund Method	Returned through the original payment method whenever possible.
Processing Time	Up to 12 days after the refund becomes applicable.
Cancellation Fee	No cancellation processing fee.
Restocking Fee	No restocking fee for eligible returns under the applicable policy.

8. Orders That Cannot Be Canceled

Cancellation may not be available when an order has already reached a stage where fulfillment cannot reasonably be stopped. This can include orders that have been packed, handed to a carrier, or otherwise entered shipment processing.

If cancellation is unavailable, we will communicate the available options based on the order status. Where applicable, the order may instead be handled through the return process after delivery.

9. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately. We will review the duplicate orders and determine whether one of them can be canceled before processing.

Once a duplicate order has entered fulfillment or shipment, cancellation may no longer be possible. In that situation, the applicable return policy may apply after delivery.

10. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing checkout. If you discover an error after placing an order, contact us immediately so that we can determine whether the information can still be corrected.

Please carefully check the street address, city, state or province, postal or ZIP code, and country entered at checkout. If the order has already been shipped, Lyricway may not be able to change the destination directly. Additional carrier procedures or return arrangements may be required depending on the circumstances.

11. Product Availability and Order Changes

Any request to replace an item, size, color, or other product option depends on current inventory. A requested replacement cannot be guaranteed if the desired product is unavailable.

If a requested change cannot be completed, we will explain the available options based on the status of the original order.

12. Promotional Prices and Order Changes

If an order is modified, canceled, or replaced, promotional pricing, discounts, availability, or other purchase conditions may not automatically transfer to a replacement order.

Any replacement order may be subject to the prices and promotional terms available at the time the new order is placed.

13. Shipping and Handling Considerations

Lyricway's currently stated order handling time is approximately 1 business day, followed by an estimated transit time of 2–6 business days. Orders may be shipped through USPS, UPS, or FedEx, depending on the shipping arrangement available for the order and destination.

The currently stated standard shipping charge is a flat rate of $6.99. Customers should confirm the shipping charge and delivery estimate displayed at checkout, particularly for Canadian destinations.

Delivery estimates are not guarantees. Carrier operations, destination, weather, holidays, customs processing where applicable, and other circumstances may affect the actual delivery date.

14. Order Review Before Checkout

Before completing your purchase, we recommend carefully reviewing the products, quantities, sizes, colors, shipping information, and other order details shown at checkout.

Customers should also confirm that the correct country and complete delivery address have been selected. Reviewing these details can help prevent delays associated with cancellation or change requests after the order has been submitted.

15. Support for Cancellation and Change Requests

Our customer support team is available to help with questions about order status, cancellation requests, and possible order changes for customers in the United States and Canada.

Support Detail	Information
Email	support@lyricway.com
Support Hours	8:00 AM – 7:00 PM (EST), Monday – Saturday
Order Handling	Approximately 1 business day
Standard Shipping Charge	$6.99 flat rate, subject to the amount shown at checkout
Carriers	USPS / UPS / FedEx, depending on the available shipping arrangement

16. Frequently Asked Questions

Can I cancel my order after placing it?

You may request cancellation at any time, but approval depends on whether the order has already entered processing or shipment. Contact us as quickly as possible for the best opportunity to stop the order.

Can I change my order after checkout?

Some changes may be possible before fulfillment begins. Product availability and order status determine whether a requested change can be completed.

Does this policy apply to orders shipped to Canada?

Yes. This policy is intended to cover orders placed by customers in the United States and Canada. Cancellation and change requests remain subject to the current status of each order and the applicable policy terms.

What if my order has already shipped?

A shipped order generally cannot be canceled. If eligible, you may request a return after receiving the order under the applicable Return & Refund Policy.

Will I be charged a cancellation fee?

Lyricway does not charge a cancellation processing fee for an approved cancellation.

How long does a cancellation refund take?

Approved refunds are processed within up to 12 days under the stated policy. Your bank or payment provider may require additional time before the funds become available in your account.

What if I entered the wrong address?

Contact us immediately. If the order has not yet been processed, we will review whether the shipping information can be corrected. Once the package has shipped, changes may no longer be possible through Lyricway.

Can I cancel one item from a multiple-item order?

Contact us as soon as possible. If the order has not entered fulfillment, we will review whether the requested item can be removed while keeping the remaining items.

17. Contact Lyricway

If you need to cancel an order or request an order change, please contact us as soon as possible with your order number and a clear description of the requested action. Early communication gives us the best opportunity to review the request before fulfillment begins.