Contact Us
Last updated: October 2026
We are here to help with questions about Lyricway, our products, orders, shipping, returns, payments, or your shopping experience. We serve customers shopping online in the United States and Canada. Whether you need assistance before placing an order or need help with an existing purchase, our support team is available to assist.
You can contact us directly by email or use the contact form available on this page. Please provide relevant information so we can understand your request and respond as efficiently as possible.
Get in Touch
Email Support
Support Hours
8:00 AM – 7:00 PM (EST)
Monday – Saturday
Order Assistance
Please include your order details when contacting us about an existing purchase.
Send Us a Message
Use the contact form to send your question to our support team. Fields marked with an asterisk (*) are required.
Our Address
235 Spicewood Ln
Kensington, CT 06037
United States
Customer Support
For questions about products, orders, shipping, returns, refunds, payments, or order changes, please contact our support team by email or through the contact form.
Email: support@lyricway.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Before You Contact Us
If your question concerns an existing order, having your order number available can help us locate the relevant information more quickly.
For product questions, please include the product name or the relevant product page whenever possible.
How We Can Help
Product Questions
Ask us about products available in our Bags, Bottoms, Shoes, and Tops collections.
Order Assistance
Contact us if you need help with an order, order information, or questions about your purchase.
Shipping & Delivery
We can assist with questions about shipping, delivery estimates, tracking information, and delivery issues for orders to the United States and Canada.
Returns & Refunds
Contact our team if you have questions about return eligibility, refunds, or the return process.
Payment
If you have questions about payment or an issue with your checkout, please let us know.
Order Changes
If you need to request a cancellation or change, contact us as soon as possible after placing your order.
Frequently Asked Questions
How can I contact Lyricway?
You can contact us by using the contact form on this page or by emailing support@lyricway.com.
What are your customer support hours?
Our support hours are 8:00 AM – 7:00 PM (EST), Monday through Saturday.
What information should I include about my order?
If your request concerns an existing order, please include your order number, the email address used for the order, and a clear description of the issue.
Can I contact you about a product before ordering?
Yes. If you have a question about a product, please include the product name or relevant product information in your message.
Where is Lyricway located?
Our listed address is 235 Spicewood Ln, Kensington, CT 06037, United States.
We're Here to Help
Whether you are exploring our collection or need assistance with an existing order, Lyricway is available to help with your questions. Customers in the United States and Canada can contact us using the details below.
Email: support@lyricway.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday